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Refunds & returns

MotoParilla's Return and Refund Policy
At MotoParilla, we guarantee your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure that you can shop with confidence.

We accept returns within 30 days from the date of purchase for unused items in their original packaging. To initiate the return process, please contact our customer service and provide the order number and details of the item you wish to return. We will provide you with detailed instructions on how to proceed with the return.

Once the returned item is received and inspected, we will proceed with a refund of the original purchase price, excluding any shipping charges, within 5-7 business days.

Refund Policy

We offer full refunds for defective or damaged items upon receipt. If you encounter an issue with your order, please contact us within 7 days of delivery to arrange for the return of the defective item and to receive a refund or replacement.

For any questions or further assistance regarding returns and refunds, do not hesitate to contact our customer support team. We are here to help and ensure that you have a positive shopping experience with MotoParilla.

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We will never sell your data, will keep your details secure and will never share your data with third parties for marketing purposes.

We may also process your information for legitimate reasons associated with your use or ownership of an Moto Parilla bike, for reasons concerning information or network security, to defend or pursue legal rights or to meet regulatory requirements. Any information processed for contacts based in the EU will not be transferred outside the EU.

You can update your contact details at any time by emailing or change your mind by clicking "unsubscribe" in any email you receive from us.

For further details on how your data is used and stored please refer to our Privacy Policy.

Privacy Policy